Manager, HRIS Operations

Job Description At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors. The Manager, HRIS Operations is responsible for the operational ownership, stability, and day‑to‑day management of all HR systems, including but not limited to Workday and viDesktop. This role ensures that HR systems are reliable, compliant, and well‑governed, serving as the central point of accountability for system operations, intake, release coordination, issue management, and cross‑functional execution. Responsibilities include but are not limited to: Own the day‑to‑day operation of all HR systems, ensuring stability, data integrity, and consistent user experience. Act as the primary operational owner for Workday and related HR platforms, coordinating activity across HR, HRIS, IT, and vendors. In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards. Monitor system performance, issues, and risk areas; proactively address operational gaps. In collaboration with IT, oversee HR systems release planning, including testing coordination, approvals, and production readiness. Partner with Functional Analysts and IT to ensure changes are properly documented, tested, and signed off before migration. Enforce release discipline and timelines, including pre‑ and post‑production validation. Maintain visibility into upcoming changes, dependencies, and operational risks. Oversee HR systems intake processes (tickets, enhancements, break/fix issues). Partner with HR leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact. Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership. Lead escalation of HR system issues that impact business operations. Coordinate root‑cause analysis, remediation plans, and stakeholder communication for system incidents. Liaise with IT and vendors on resolution of integration, security, or platform issues. Track recurring issues and drive preventative operational improvements. Ensure HR systems adhere to governance standards, audit requirements, and documented controls. Maintain operational documentation, including process flows, approvals, testing evidence, and change records. Provide day‑to‑day work direction to HRIS team