Technology Adoption Manager

Job Description We are seeking a Technology Adoption Lead to drive the successful integration, adoption, and scaling of technology solutions across the organization. This role sits at the intersection of business strategy, technology, and change management, ensuring technology initiatives deliver measurable value and are effectively adopted by end users. Key Responsibilities Adoption & Change Management Strategy Lead the planning and execution of change management strategies to drive technology adoption, developing comprehensive approaches to overcome adoption barriers and sustain user engagement Partner with stakeholders across functions to align on adoption priorities, ensuring technology initiatives are sequenced and resourced for successful rollout Develop clear and compelling narratives around technology changes, helping stakeholders and end users understand the business value and their role in successful adoption Develop and maintain an in-depth understanding of the organization’s technology landscape and competitive environment to inform adoption priorities and ensure initiatives remain differentiated and forward-looking Adoption & Change Management Execution Develop and execute integrated communication, training, and enablement strategies to support technology rollouts Create scalable adoption assets, including marketing and training materials (e.g., playbooks, videos, FAQs, and reusable resources) Leverage a range of communication channels (e.g., intranet, webinars, email) to drive awareness and reinforce adoption Anticipate and address resistance, ensuring a smooth transition to technology-enabled workflows Build internal adoption capability by coaching and mentoring team members, fostering a culture of continuous learning and sustained technology engagement Stakeholder Engagement Act as a bridge between technical teams (Data, Product, Architecture, Engineering, Support) and business stakeholders Facilitate workshops and feedback sessions to ensure alignment, usability, and continuous improvement Build strong cross-functional relationships to champion technology initiatives Partner with cross-functional teams to define rollout readiness criteria, establish adoption processes, and ensure all stakeholders are aligned and prepared for successful technology deployments Program & Performance Management Define success metrics (e.g., adoption rates, ROI, productivity gains) for technology initiatives Maintain documentation of adoption activities, user feedback, and key challenges Monitor usage, gather insights, and continuously optimize adoption strategies Manage timelines, risks, and dependencies across technology programs within core tracking platforms Provide regular reporting on adoption progress, insights, and outcomes to stakeholders Stay current with industry trends and best practices in technology adoption and change management, proactively identifying opportunities to enhance adoption processes and outcomes Qualifications