Foundation Platform Manager

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Job Summary Manage the day-to-day administration of the firm’s experience management system, Litera Foundation, including overseeing end-user training, onboarding, user adoption programs, and communications, in collaboration with team members across all business services and legal departments. Ensure effective configuration, customization, and ongoing enhancements of the system to fully leverage all system capabilities and business partners in support of firm business plans and objectives. Oversee data quality and content, data integrations and system taxonomies, and provide technical support and training for all system users. Platform Ownership & Administration Serve as the business owner of the firm’s experience management system, overseeing day‑to‑day administration, configuration, enhancements, and system performance across experience, expertise, and proposal modules. Lead backend configuration and approved enhancements within Litera Foundation, ensuring timely, accurate, and scalable implementation. Project manage firm‑wide platform rollouts, upgrades, and major enhancements. Data Governance, Quality & Structure Oversee the capture, curation, and maintenance of accurate experience data, including client, matter, and personnel profiles, matter profiling, and narrative approval workflows. Establish and enforce data quality standards, taxonomies, and validation processes, ensuring consistency across integrations and imports. Partner with Data Services and IT to define and implement data governance frameworks that support downstream analytics, reporting, and AI use cases. Workflow Design, Automation & Optimization Design and continuously evolve automated workflows and intake mechanisms to efficiently capture experience information from lawyers and business professionals. Analyze and optimize workflows to improve efficiency, scalability, usability, and data integrity, maintaining clear documentation of processes and systems. Champion process improvement and operational scalability across the experience management lifecycle. AI Enablement & Innovation Leverage firm‑licensed AI platforms to support the capture, transformation, and reuse of work product into actionable, client‑ready experience data. (M/D) Ensure the experience platform is AI‑ready, w