Financial Applications Administrator

Overview At MoFo, we couldn’t write our own success story without yours. Ready to write your story? Join MoFo as a FINANCIAL APPLICATIONS ADMINISTRATOR on our Accounting & Finance Department! This role can be based in Seattle, San Francisco, Palo Alto, Los Angeles, San Diego, Denver, or Austin. https://www.mofo.com/offices ABOUT THE ROLE The Financial Applications Administrator manages the effective resolution of end-user needs, including technical issues and user inquiries. Provides support for various Finance systems, including Emburse Chrome River, Xcelerate Budgeting & Forecasting, Cosine Matter Planning, and Elite 3E. Participates in the strategic planning and execution of the firm's technology roadmap for Finance and business intelligence systems. Conducts system audits and assessments, recommends improvements to existing systems and business processes, and assists in the development and implementation of approved solutions. Interfaces with vendors regarding product information, support, and future direction. Collaborates with managers, attorneys, and staff at all levels of the firm. Ensures high levels of client service and user satisfaction across all areas of responsibility. Client Service Ensure internal and external clients receive exemplary, seamless support in all aspects of the position. Proactively communicate with clients to ensure needs are met. Review and enhance client service procedures and standards. Management of Finance Systems End User Needs Provide responsive, customer-focused support to troubleshoot issues and respond to user inquiries. Perform quality assurance by replicating, documenting, and escalating system issues as needed. Manage vendor relationships to resolve system issues and implement enhancements. Support the month-end close process for the Finance Time & Billing system. Project Management for Finance Systems Upgrades and Enhancements Partner with the Financial Systems Administrator to plan, test, and implement Finance system upgrades with minimal disruption to users. Coordinate with vendors to support testing, issue resolution, and successful deployment of upgrades and enhancements. Manage testing schedules, develop test scripts with end users, and oversee quality assurance activities. Document, track, and resolve upgrade and enhancement issues through implementation. Collaborate with the Senior Manager, Financial Systems and Project Implementation on rollout planning, communications, testing coordination, and vendor follow-up. Manage user enhancement requests from submission through testing and production deployment. Development and Training to Finance End Users Develop and deliver training to ensure Finance users are proficient in Finance systems. Respond to user questions and issues related to the Elite system. Train and support Super Users and provide guidance on complex system issues. Identify process improvements and recommend solutions to optimize system utilization. Data Integrity Partner with Financ