Operational Process Support Manager

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Position Overview The Operational Process Support Manager – Litigation Staffing designs, improves, and supports the operational infrastructure that enables Case Staffing Managers to staff and manage litigation matters across offices. The role partners with Case Staffing Managers to standardize processes, enable technology, and use data to improve workflow efficiency, consistency, and scalability. Additionally, this role builds and maintains the systems, processes, and reporting needed to support matter staffing decisions at scale. This role may be located at any Jackson Lewis Office. Key Responsibilities Operational Strategy & Process Optimization Design, implement, and improve standardized litigation staffing processes across offices and regions. Identify workflow inefficiencies, gaps, and risks; develop scalable solutions. Develop best practices, SOPs, and guidance to support consistent staffing decisions, workload balancing, and matter transitions. Partner with firm leadership to align staffing operations with business and client service objectives. Create and maintain playbooks, training materials, and documentation for staffing processes. Facilitate onboarding and ongoing enablement for Case Staffing Managers. Drive continuous improvement through feedback loops and regular process reviews. Technology & Systems Enablement Evaluate, implement, and optimize technology that supports staffing workflows and resource management. Serve as the subject matter expert for staffing systems and tools. Train and support Case Staffing Managers in effective use of staffing tools. Cross-Functional Collaboration Serve as liaison between Case Staffing Managers, office leadership, Talent, Finance, and IT. Support change management for staffing processes and tools. Promote consistent practices and clear communication across offices. Workflow & Capacity Planning Support Develop frameworks and tools for attorney capacity planning and workload distribution. Support staffing managers with caseload management, including transitions for departures, leaves, and new hires. Provide operational support to department leadership on staffing and capacity needs. Create scalable approaches to balancing workload across offices and practice groups. Data, Reporting & Analytics Anal