Assistant Manager of Ebilling

<div class="content-intro"><p>Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.</p></div><p><strong><u>Job Summary</u></strong></p> <p>The Assistant Manager manages the day-to-day operations of the Firm’s ebilling function for all firm offices. The Assistant Manager will manage the ebilling team members to support the Billing and Collection teams in their ebilling work. This position provides superior internal and external client customer service while adhering to firm and client policies and Outside Counsel Guidelines. The Assistant Manager also supports client and partner onboarding activities, including new client ebilling onboarding, conversions to new ebilling systems, and ongoing administration of third-party ebilling platforms, ensuring work is properly allocated and completed in a timely and accurate manner.</p> <p><strong><u>Job Responsibilities</u></strong></p> <ul> <li>Manages the ebilling team, including supervising daily activities, managing schedules and workloads, preparing performance evaluations, and conducting evaluation reviews and other performance related discussions.</li> <li>Provides training and day-to-day guidance to the Ebilling, Billing, Collections teams and other internal clients on ebilling processes.</li> <li>Assesses ebilling process and procedures to identify workflow issues, training needs, and opportunities for improvement.</li> <li>Develops solutions to reduce internal work cycles or eliminate electronic billing inefficiencies by implementing ebilling best practices.</li> <li>Prepares and maintains weekly Ebilling Status Report (ESR) including related follow ups and escalations.</li> <li>Utilizes ESR to analyze trends and identify areas of concern. Resolves issues between external clients, internal clients and ebilling systems (eBillingHub & client vendor sites). Escalates material/aged rejections to Senior Manager of Compliance and Billing Leadership.</li> <li>Enhances existing reporting and develops decision-useful reporting to help expedite billings and collections activities.</li> <li>Analyzes and reconciles the firm’s billing system and third-party ebilling systems. Responsible for eBillingHub and vendor ebilling site administration.</li> <li>Manages onboarding of lateral partners’ ebilling clients, ensuring a smooth transition and providing