Regional Hospitality Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Regional Hospitality Manager is tasked with overseeing office event planning, creative development, catering, and the execution of all on-site meetings and events. This role involves close collaboration with the Regional Office Administrator to provide guidance and direction to local conference service teams within the region concerning meetings and events. The Regional Hospitality Manager is responsible for managing hospitality procedures, best practices, and service standards to ensure the seamless operation of all conference-related activities. Additionally, the Regional Hospitality Manager ensures that all clients and visitors receive the highest level of service, reflecting the firm’s commitment to excellence and attention to detail, thereby creating an environment that is welcoming and conducive to productive interactions. Essential Duties and Responsibilities: Oversee logistical planning and execution of all meetings and on-site events; support the Regional Office Administrator in coordinating and implementing office engagement initiatives. Supervise outsourced functions, including conference room setup, post-conference cleanup, and catering duties. Monitor and coordinate the purchasing of office hospitality items to ensure organized and effective amenities for personnel and guests. Assist multiple sites with various event types and needs, ensuring effective budget management while providing high-quality experiences to meet internal and external client expectations. Anticipate problems and barriers to hosting successful meetings and events and recommend solutions. Manage and administer in-office event budgets, monthly invoices, and timely reconciliations via Chrome River. Consult with customers to determine objectives and requirements for events and meetings. Maintain strong working relationships with clients and vendors. Oversee conference room schedules in multiple offices, resolving scheduling conflicts or requests based on business and meeting needs. Stay aware of current trends in event management and integrate them into operations; review the effectiveness of event operations and adjust as needed. Oversee the Reception team, including interviewing, hiring, training, and developing team members. Manage the Reception team schedule and coverage during meal breaks and planned or unplanned absences. Knowledge, Skills, and Abilities: Strong understanding of various software systems applicable to the Hospitality function. Excellent analytical and ability to anticipate issues and develop contingency plans. Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers. Excellent management, leadership, organizational and communication skills. Ability to analyze complex problems and recommend and/or implement solutions. Ability to multi-task, meet deadlines and shift priorities quickly. Ability to excel in a fast-paced environment. Must be able to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 25 lbs. Education and/or Experience: Bachelor’s degree in hospitality management; any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position may be considered. Minimum seven (7) years’ experience in Catering and Conference Services in large, up-scale, high volume environment. Minimum two (2) years of supervisory experience in a hospitality position. Meeting and Room Scheduling software experience beneficial. #LI-Onsite The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience. Hiring Salary Range: $110,000.00 - $130,000.00 About Us Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, educational, and professional organizations that matter to them.